[
  {
    "id": "faq-001",
    "question": "What areas do you deliver to?",
    "answer": "We deliver throughout Klang Valley and surrounding areas within a 25km radius of our facility. For areas beyond this range, we offer pre-order collection services. You can check your delivery postcode at checkout to confirm service availability.",
    "category": "Delivery",
    "sortOrder": 1,
    "isActive": true
  },
  {
    "id": "faq-002",
    "question": "How fresh is your seafood?",
    "answer": "All our seafood is sourced fresh from local fishermen and arrives at our facility within hours of being caught. We maintain strict cold chain management and deliver to customers within 24-48 hours of processing. Each product shows the catch date and should be consumed within 2-3 days of delivery.",
    "category": "Products",
    "sortOrder": 2,
    "isActive": true
  },
  {
    "id": "faq-003",
    "question": "What is your ordering cut-off time?",
    "answer": "Order cut-off is 2:00 PM daily for next-day delivery. Orders placed after this time will be processed for delivery 2 days later. Sunday orders cut off at 12:00 PM for Tuesday delivery. Please ensure you order within the cut-off window to guarantee your preferred delivery date.",
    "category": "Orders",
    "sortOrder": 3,
    "isActive": true
  },
  {
    "id": "faq-004",
    "question": "What payment methods do you accept?",
    "answer": "We accept all major credit cards (Visa, Mastercard, American Express), online banking transfers, e-wallets (Grab Pay, Touch 'n Go eWallet, Boost), and cash on delivery for selected areas. For corporate orders, we also offer bank transfer with invoice billing.",
    "category": "Payment",
    "sortOrder": 4,
    "isActive": true
  },
  {
    "id": "faq-005",
    "question": "What is your returns and refund policy?",
    "answer": "If seafood arrives damaged or in poor condition, contact us within 2 hours of delivery with photos. We'll provide a full refund or replacement at no cost. Store credit can also be applied to your account for future purchases. Please refrigerate products immediately upon delivery.",
    "category": "General",
    "sortOrder": 5,
    "isActive": true
  },
  {
    "id": "faq-006",
    "question": "Can I pre-order seasonal items?",
    "answer": "Yes! We accept pre-orders for seasonal catches and specialty items like crabs during festive seasons. Pre-orders must be placed at least 3 days in advance. Our team will confirm availability and arrange a specific delivery date and time with you.",
    "category": "Orders",
    "sortOrder": 6,
    "isActive": true
  },
  {
    "id": "faq-007",
    "question": "Is there a minimum order amount?",
    "answer": "The minimum order value is RM 50. Delivery fee is charged separately based on your location (RM 8-15 within Klang Valley). Orders above RM 200 qualify for free delivery.",
    "category": "Orders",
    "sortOrder": 7,
    "isActive": true
  },
  {
    "id": "faq-008",
    "question": "Do you offer self-collection services?",
    "answer": "Yes! Self-collection is available from our facility in Port Klang. Collection hours are Monday-Friday 9:00 AM - 5:00 PM, Saturday 9:00 AM - 2:00 PM (closed Sundays). You'll receive a collection slot confirmation after placing your order. No delivery charges apply for self-collection.",
    "category": "Delivery",
    "sortOrder": 8,
    "isActive": true
  },
  {
    "id": "faq-009",
    "question": "How should I store the seafood after delivery?",
    "answer": "Store seafood immediately in the refrigerator at 0-4°C upon delivery. Use within 2-3 days for optimal freshness. For longer storage, freeze in airtight containers for up to 3 months. Thaw in the refrigerator before cooking, never at room temperature.",
    "category": "Products",
    "sortOrder": 9,
    "isActive": true
  },
  {
    "id": "faq-010",
    "question": "What happens if my delivery is delayed?",
    "answer": "We maintain a strict delivery schedule and aim for 100% on-time delivery. If a delay occurs, we'll contact you immediately with an updated time. If the delay exceeds 2 hours from your confirmed slot, we'll offer a 10% discount on your next order as compensation.",
    "category": "Delivery",
    "sortOrder": 10,
    "isActive": true
  },
  {
    "id": "faq-011",
    "question": "Do you cater for bulk/corporate orders?",
    "answer": "Absolutely! We offer special pricing for bulk orders and corporate catering. Please contact our sales team at sales@clcfishery.com or call us directly to discuss your requirements, delivery schedules, and custom packaging options.",
    "category": "Orders",
    "sortOrder": 11,
    "isActive": true
  },
  {
    "id": "faq-012",
    "question": "Can I track my order status?",
    "answer": "Yes! Once your order is confirmed, you'll receive email updates and SMS notifications for payment confirmation, order processing, and delivery status. You can also log in to your account to view real-time order tracking.",
    "category": "General",
    "sortOrder": 12,
    "isActive": true
  }
]